Posts Tagged ‘CFD provider’
Fast Solutions To Common WebIRESS Problems
November 10th, 2010
The webIRESS trading platform is among the most common web based share and CFD platforms in Australia. WebIRESS is utilized by most of the main on-line stockbrokers including, Comsec, Etrade, and Bell Direct, however like all on-line trading platforms a few traders could experience technical hiccups when initially logging in. Examples of the more frequent technical problems that you might come across along with simple solutions are outlined below.
By far the most common technical issue encountered by new webIRESS traders is usually known as the “ticking clock error” this is simply and endlessly ticking clock that appears in your browser along with the terms “installing software please wait”, however, regrettably for most the wait is endless. The “ticking clock error” is a frequent problem and with an easy resolution, this error occurs because Sun Java 1.4 or better has not been installed. The problem can frequently be resolved through a quick Java update, or new installation from the Sun Java website. In some circumstances a recent version of Java may have been installed yet this problem still happens, often this is caused by a pop up blocker or anti virus software preventing your PC from accessing “webdf.iress.com.au“ and Port 6080 or 80, this can easily be corrected by allowing your firewall or anti virus software to access “*.iress.com.au” and port 6080 or 80. As a preventive measure you must always clear your browsers cookies and temporary internet files ahead of making any adjustments to make sure that your old settings are completely deleted.
Most webIRESS problems are related to Java or the security settings on your computer, however on occasions problems may appear as a result of your internet connection or LAN firewall settings. Testing connectivity to the webIRESS server is straightforward and should be done if you are unable to resolve you connection problems through the installation of Java or firewall and anti virus permission alterations. A simple telnet connectivity test can be run by following the directions below:
1. Go to “Start” > Run or open a DOS command window.
2. In the Run dialog box or at the DOS prompt, type: telnet web.iress.com.au 6080
3. Press Enter.
A Telnet window opens with the message “Connecting to web.iress.com.au…”
If the link is successful, the Telnet message will disappear leaving a blinking block or cursor in the top left corner of the Telnet window.
If a connection can’t be established you should get in touch with your ISP or network manager as it’s likely that ports 6080 or 80 are being blocked by your firewall.
These are a few of the most frequent webIRESS problems, if after attempting the above solutions you are still unable to resolve your webIRESS connection problem you need to get in touch with your CFD broker who will be able to conduct more complex webIRESS troubleshooting.